Application Development Support Manager

Company: Charlotteairport
Location: Charlotte
Posted on: November 1, 2024

Job Description:

Application Development Support Manager
Apply locations: NoDa (North Davidson)
Time type: Full time
Posted on: Posted 4 Days Ago
Time left to apply: End Date: November 1, 2024 (9 days left to apply)
Job requisition id: JR100496
Date Opened: Friday, October 18, 2024 12:00 AM
Close Date: Friday, November 01, 2024 12:00 AM
Department: Application & Database Development
Salary: $125,934.15 - $157,417.69 Commensurate with Experience
SUMMARY
Overview: The I&T and CATS departments are seeking a Technology Manager to oversee the management, deployment, and support of end-user computing, mobile devices, project management initiatives, and general-use applications across transit operations. The ideal candidate should have a proven track record of product management leadership, a customer-centric and collaborative approach, strong data and metrics bias, a good understanding of cloud and mobile solutions with a passion for using these technologies for solving business problems. The chosen candidate will manage a team of IT professionals, collaborate with multiple departments, and ensure that the technology infrastructure supports a seamless transit experience for both employees and customers.
Major Duties and Responsibilities:

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• Manages the work of the team, including assigning and reviewing work as necessary, providing guidance, and conducting performance evaluations.
  
• Facilitates responses to strategic planning for departmental initiatives. Recommends technology to meet current and future needs.
  
• Participates in the RFP process, selection of solution/vendor, and contract negotiations.
  
• Develops and monitors budgets and deliverables.
  
• Manages service delivery expectations and ensures system availability for applications within the team's portfolio. Drives continuous improvements in availability across technology offerings, functional capabilities, and performance objectives.
  
• Develops and implements business processes to manage program and system activities.
  
• Interacts with stakeholders, technology peers, and others to identify opportunities and drive growth.
  
• Responsible for all deployed and standby assets.
  
  Knowledge, Skills, and Abilities:
  
  • 
    
  • Demonstrated ability to influence and execute organizational and mindset changes.
    
  • Using problem-solving/critical thinking skills and independent thinking to overcome challenges.
    
  • Self-driven work approach with innovative thinking
    
  • Understand integration platforms and typical design architectures.
    
  • Ability to use Business Process Management to analyze, accelerate, and optimize processes.
    
  • Excellent vendor management skills
    
  • Knowledge of reporting and dashboarding tools
    
  • Ability to direct and organize project or program activities.
    
  • Ability to apply principles and practices of employee supervision, including managing and monitoring work performance, evaluating program/work objectives and effectiveness, providing employee feedback, and realigning work and staffing assignments.
    
  • Ability to think strategically.
    
  • Ability to consider the business implications of applying technology to the current and future business environment.
    
  • Ability to meet schedules and deadlines.
    
  • Project management methodology and service delivery.
    
  • Principles and practices of budget management, including annual budgeting and long-term forecasting.
    
  • Principles and methods of business analysis and business process improvement
    
    Minimum Qualification:
    
    • 
      
    • Bachelor's degree from an accredited college or university in Information Technology, Computer Science, or a related field
      
    • Seven (7) to nine (9) years of experience in business analysis, requirements definition, and information technology support, including prior supervisory experience.
      
    • Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities.
      
      CONDITIONS OF EMPLOYMENT
      The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
      Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
      Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
      The City of Charlotte is an Equal Opportunity Employer.
      HOW TO APPLY
      Apply online.
      Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
      You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
      The City of Charlotte is committed to making the job application process accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modification will be provided. To make a request, please email HRADAAdministration@charlottenc.gov, call 704-962-6168, or visit us in person at 700 4th St., Charlotte, NC 28202.
      BENEFITS
      The City of
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Keywords: Charlotteairport, Greensboro , Application Development Support Manager, Executive , Charlotte, North Carolina